Green Heart Collective offers FREE UK Mainland delivery on all orders over £10 unless detailed on the product page. Free UK Mainland delivery excludes postcodes beginning AB, BT, KW, IV, PA and PH except for AB 1 to 16, AB 21 to 25, AB 30 and AB 39, PA1 to PA 19 and PH1 to PH3.
Delivery for orders under £10 is £3.95.
Delivery for all orders to Highlands, Islands and Northern Island is £9.95.
We do not deliver outside of the UK currently.
As soon as your order is dispatched from our warehouse, we’ll send you an email. We would expect your order to arrive with you within 5 working days of dispatch and in good condition. If this is not the case, then do contact us at firstname.lastname@example.org.
If your order is damaged in transit, please take clear photos of the parcel before opening. On opening the parcel, if you find that the contents have been damaged or are missing, please send us an email to email@example.com detailing the damage and attaching the photos.
If there is an item missing from your parcel, please send us an email to firstname.lastname@example.org and we will get your missing item to you as quickly as possible.
If your order does not arrive within 5 working days of dispatch, please send us an email to email@example.com. It may be that your order has been unavoidably delayed but we’ll do our best to find out for you.
Very occasionally, a parcel will be returned to us as undeliverable – if it has an incorrect or illegible address, if it could not be delivered, or has been badly damaged in transit. Should this happen, your order will be refunded and an email sent to notify you. If you are placing an order as a gift, please make sure the recipient knows about it and does not refuse to accept the delivery.